Privacy Policy

1. Introduction

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Mindset Avenue Inc (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.mindset-avenue.com (“Site”) or use any products, services, coaching, memberships, courses, or digital content provided by us (“Services”). By using our Site or Services, you agree to the terms of this Privacy Policy.

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2. What Information We Collect

We may collect the following categories of information:

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A. Personal Information

Provided voluntarily when you:

• Register for a course, membership, program, or event
• Subscribe to emails or newsletters
• Complete a purchase
• Submit a form or survey
• Contact support

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This may include:

1. Name
2. Email Address
3. Phone Number (optional)
4. Payment information (processed securely by third-party processors — we do not
5. Billing information
6. Login credentials
7. Coaching intake information you voluntarily provide

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B. Automatically Collected Information

Collected through cookies, pixels, and analytics tools:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on site
• Click behavior
• Geographic location (approximate)

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C. Sensitive Data

We do not intentionally collect sensitive data (health, financial, legal, mental health, medical data). If you voluntarily share sensitive data during coaching, it is handled confidentially but not covered by HIPAA, psychotherapy privilege, or medical confidentiality.

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3. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Deliver coaching, courses, or programs you purchased
• Process payments
• Manage user accounts
• Send updates, newsletters, and marketing communications (you can opt out anytime)
• Analyze website performance
• Prevent fraud, security threats, or abuse
• Comply with legal obligations

We do not sell personal information.

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‍4. Legal Basis for Processing (GDPR, UK GDPR)

For EU/UK visitors, we process information under:

• Contract necessity (to deliver purchased services)
• Legitimate interest (analytics, business operations)
• Consent (email marketing, cookies)
• Legal obligation

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5. Sharing Your Information

We may share data with:

• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Hosting + website platforms
• Contractors or assistants who support service delivery
• Legal or regulatory authorities (if required)

We do not sell, rent, or trade personal data.

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6. Data Storage + Retention

We keep data only as long as necessary for:

• Legal compliance
• Delivering services
• Accounting and business records
• Resolving disputes

You may request deletion at any time (subject to legal requirements).

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7. International Data Transfers

Your information may be transferred outside your country for processing. We use GDPR-approved safeguards such as Standard Contractual Clauses.

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8. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Object to marketing
• Request data portability
• Lodge complaints with your data authority (GDPR, POPIA, PIPEDA, etc.)

To exercise rights: joe@mindset-avenue.com

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9. Children’s Privacy

Our Site and Services are not intended for individuals under 18. We do not knowingly collect children’s data.

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10. Security

We use reasonable technical and organizational safeguards to protect your data. However, no system is 100% secure. You use the Site at your own risk.

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11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices.

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12. Changes to This Privacy Policy

We may update this Policy at any time. Changes take effect when posted.

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13. Contact Information

Mindset Avenue Inc

Email: joe@mindset-avenue.com

Website: www.mindset-avenue.com